Hey, Chubb Insurance Adjusters...

YOU SUCK!!!!

This is in regards to the theft of my GPS device, perpetrated last Friday night at the Embassy Suites in Dublin, Ohio.

Wednesday afternoon, an adjuster for Chubb Insurance Services, the agency for the Embassy Suites, left a message on my answering machine. Maybe they were looking to make it up to me somehow. When I finally connected on Friday morning, I was greeted with a rude, Gitmo-quality interrogation about the theft of my GPS unit. After I calmly detailed the facts of the situation, I got this response:

Adjuster (Adjustrix?) (snottily): "You do realize that the hotel had signs posted that they were not liable for items lost or stolen?"

Me (calmly): "Yes."

Adjuster (snottily, again): "Are you going to be filing a claim against the Hotel?"

Me: "No." (unspoken: THIS IS WHY I HAVE INSURANCE, YOU IMBECILE!)

This is what I don't understand - Why did this woman act as though I was the one committing some sort of fraud, or God forbid, filing some sort of lawsuit?

Here's the thing - the staff and managers of the Embassy Suites in Dublin could not have been more helpful in dealing with the situation. They called the police and made numerous calls attempting to find a repair shop willing to come out to the hotel to fix my car. Would it have been nice if they had knocked something off my bill for my trouble? Yes, but in light of the postive actions of the hotel staff, I see no need to go to war over it.

In contrast, my encounter with Chubb was unnecessarily unpleasant. So, yeah, CHUBB SUCKS!